At Stepsino, we believe that betting should always remain a safe, enjoyable, and entertaining experience. We are steadfastly committed to promoting a responsible gaming environment and protecting our players from the potential risks associated with gambling. Your well-being is our paramount concern, and we operate with a strict duty of care to ensure you have the tools and support necessary to play safely.
Maintaining Control and Empathy
We recognise that for a small minority of individuals, gambling can cease to be an entertaining pastime and may become a source of distress. Gambling must always be treated as a form of entertainment, not a means to generate income, solve financial difficulties, or pay off debts. To ensure you maintain control over your gaming behaviour, we strongly advise adhering to the following principles:
- Set boundaries beforehand: Establish strict limits on your deposits, losses, and playing time before you begin any session.
- Never chase losses: Accept losing as part of the game. If you experience a losing streak, walk away rather than trying to win back your funds.
- Gamble within your means: Only play with funds you can reasonably afford to lose. Never use money allocated for essential living expenses, such as rent, bills, or groceries.
- Play with a clear mind: Avoid gambling if you are under the influence of alcohol or medication, if you are emotionally distressed, or if you are recovering from any form of dependency.
Our Player Protection Tools
We empower our players with a comprehensive, industry-leading suite of account management tools. These are designed to enforce your boundaries and can be activated at any time via your Stepsino account settings:
- Deposit Limits: Set absolute daily, weekly, or monthly caps on the amount of money you can deposit. Any request to decrease your limit takes effect immediately. To protect you from impulsive decisions, any request to increase your limit is subject to a strict 24-hour cooling-off period.
- Reality Checks: Enable time alerts that interrupt your play to remind you of how long you have been logged in. This helps you step back and assess your session objectively.
- Time-Outs: If you need a brief respite from gambling, you can suspend your account for a cooling-off period ranging from 24 hours up to 6 weeks. During this time, you will not be able to log in or play.
Self-Exclusion and GAMSTOP
If you feel that your gambling is becoming problematic, or if you wish to take a prolonged break to protect your well-being, we strictly enforce a Self-Exclusion facility. This tool allows you to completely block access to your Stepsino account for a specified period, ranging from 6 months up to 5 years.
During a self-exclusion period, we will take all reasonable steps to prevent you from opening new accounts with us and will permanently remove you from all marketing communications. Furthermore, as a UK-licensed operator, we proudly integrate with and highly recommend registering with GAMSTOP. GAMSTOP is a free national service that allows you to self-exclude from all online gambling companies licensed in Great Britain in a single step.
Protection of Minors
It is strictly illegal for anyone under the age of 18 to open an account or gamble at Stepsino. We employ rigorous, state-of-the-art age verification checks to ensure minors cannot access our services. If we suspect a user is underage, their account will be frozen immediately and any winnings forfeited. If you share a device with individuals under 18, we strongly recommend installing robust child protection software, such as Net Nanny or CyberPatrol, to proactively block access to gambling websites.
Finding Professional Help
You are never alone. If you are concerned about your gambling behaviour, or that of a friend or family member, empathetic, professional, and completely confidential help is available. We strongly encourage you to reach out to the following independent UK support organisations:
- BeGambleAware: Access free, confidential help and support. Visit www.begambleaware.org or call the National Gambling Helpline on 0808 8020 133.
- GamCare: The leading UK provider of free information, advice, and support for anyone harmed by gambling. Visit www.gamcare.org.uk.
- Gamblers Anonymous UK: A fellowship of men and women who share their experience, strength, and hope to solve their common problem. Visit www.gamblersanonymous.org.uk.